Happy Trip

You will find the list of all hotels providing the option of travelling with a great value Happy Trip ticket on the Westtoer website.

Via your hotel, you will receive order codes for a Happy Trip ticket by mail, no earlier than 1 month before your trip. If you do not receive any code(s), please contact your hotel directly.

Buy your Happy Trip ticket from this page. Simply click on the purchase button displayed top right. The only thing you then need, is the SNCB order code, which you will find in the email from your hotel. Each passenger will need 1 Happy Trip ticket and therefore 1 order code. The code always starts with a zero, the capital letter i and the letters HT. Each code can only be used once. You can print your Happy Trip ticket or save the PDF on your smartphone.

No earlier than 1 month before your first night away, you will receive an e-mail from your hotel containing one SNCB order code per hotel guest. If you book your hotel less than a month before your first night away, the e-mail with the codes will follow shortly after the booking confirmation. If your code has not arrived or is late, get in touch with your hotel. Each order code can only be used once. The code always starts with a zero, the capital letter i and the letters HT.

• The code from my hotel has not arrived or is late.
  Get in touch with your hotel.


• My code does not work.
  First check whether you have copied the order code correctly. The code always starts with a zero, a capital i and the letters HT.
  Each order code will only work once. Check whether the code has been used before.
  Still no success in ordering a Happy Trip ticket after checking all of the above? Please contact the SNCB Customer Service department using the contact form or by telephone: 02 528 28 28 (7 days a week, from 7 a.m. to 9.30 p.m.).


• I have lost my code.
  Get in touch with your hotel. They will resend the e-mail with the code.


• I have made a mistake in my order and bought the wrong ticket.
  E-train tickets from SNCB cannot be exchanged, cancelled or refunded. Please use a different train ticket to travel to your hotel.

Children up to the age of 12 travel free by train, if accompanied by a passenger with a valid ticket over the age of 12. Passengers aged 12 and over can travel with a Happy Trip ticket.

Choose your destination station based on the location of your hotel. The current offer includes the following stations: De Panne, Veurne, Diksmuide, Koksijde, Oostende, Blankenberge, Zeebrugge-Dorp, Zeebrugge-Strand, Heist, Duinbergen, Knokke, Brugge, Brugge-Sint-Pieters, Kortrijk, Poperinge, Ieper or Roeselare. Get in touch with your hotel if you have any doubts about the nearest station.

SNCB electronic train tickets are always non-transferable, you cannot therefore either transfer or re-sell them to other people. The tickets cannot be exchanged, cancelled or refunded.

Your Happy Trip ticket is valid for a return journey between your departure and destination station, on the dates that you have chosen. This information is indicated on your ticket. You are free to choose the times of the train to suit you on these dates and on this journey.

No, unfortunately not. The Happy Trip ticket is a discounted ticket and therefore only exists as 2nd class. If you would still prefer more comfort during your journey, please select an upgrade for some or all of your journey. This supplement can be purchased via this website and in the stations at the ticket counters and from ticket machines.

No. Your Happy Trip ticket is only valid for your return rail journey. If you need to catch a De Lijn bus or tram after your rail journey to get to your final destination, you will need to purchase a separate ticket for this leg of your journey.

Yes. The Happy Trip ticket is a discount ticket and does not therefore include the Brussels Airport Supplement. If you are departing from Brussels Airport – Zaventem station, you will still need a separate Brussels Airport Supplement. This separate supplement can be purchased via this website, in stations at the ticket counters and from ticket machines, and using the SNCB app.

The Happy Trip fare option is a special offer provided by participating hotels exclusively to hotel guests, who live in Belgium. Foreign hotel guests can unfortunately not take advantage of this price option.